If you are not completely happy with your order you can inform MINGO you want to return the article(s) within 14 days after receiving your order via “ My Account” in the webshop. Once you have informed us you have 14 days to ship the item back to our warehouse.
The article you want to return needs to have all the original labels and orginal packaging and will not be accepted if the article is no longer in its original state.
The package with your article needs to be in our warehouse within 14 days after you have informed us about your wishes to return. Packages that are received after these 14 days will not be accepted.
How to return:
- Log on to your account and go to the order you would like to return.
- Use the ‘return’ button and select the item(s) you would like to return and the amount of items
- Choose the right reasons for return and the action return.
- Use the ‘send’ button to send your request to our customer service.
- Write your ordernumber on the packaging and and send it to:
2665 NM BLEISWIJK
If you don’t have an account, you can create one with the same emailadres you used when placing the order. The system will automatically find your previous order.
After receiving your package the amount of purchase of the returned items will be transferred to your bank account as soon as possible (within 14 days). If your complete order is returned, you will also receive (when applicable) the inital sendingcosts. The shippingcosts for the return are at your expense.
IMPORTANT! For residents outside the EU: make sure you mark the box as ´return commercial sample´ and don’t forget to add the invoice you received from us, otherwise MINGO will be charged with customs duties, which we will then charge to you.
You will not receive a confirmation of your return request by email. The information about your return can be found in your account. You do not have to wait for an e-mail before sending the items to our warehouse.